Refund policy

Refund Timeline:

• Refunds processed within 14 after approval
• Refunds issued to original payment method

Refund Eligibility:

• Defective products: Full refund or replacement
• Wrong item shipped: Full refund or replacement
• Damaged in transit: Full refund or replacement
• Customer changed mind: No refund (since items are custom made)

How to Request:

• Contact you at paloma@ayalapaloma.com within 14 days of receiving order
• Include photos of defective/damaged items
• Include order number

What's NOT refundable:

• Custom or personalized orders (unless defective)
• Items damaged due to customer misuse
• Change of mind after production has started

Important to know: All items are made-to-order. Production begins immediately after purchase.